How to set your TCOs up for success

Watch the replay and get the key takeaways

Join Laura Horton and Dr Loven Ganeswaran for the replay of this focused session on building trust, empowering your TCOs and improving conversion.

You’ll also get practical cliff notes and extra resources from Laura to help you put the ideas into action.

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Great patient experiences start with trust.

Treatment coordinators play a central role in creating that trust by turning clinical information into reassurance, clarity and confidence for patients.

In this session, Laura and Loven walk through simple ways to improve TCO communication, use digital tools to support the patient journey and strengthen teamwork across the practice.

You will receive the replay, cliff notes and supporting resources to help you share the learning with your wider team.

Perfect for practice owners and principals who want to raise standards of communication and patient experience.

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Meet your speakers.

Laura Horton

Laura Horton is a trailblazer in patient experience, with nearly three decades in dentistry, starting as a dental nurse and becoming a leading expert in treatment coordination. A GDC-registered DCP and consultant of 17 years, she’s known for her practical training that enhances communication, builds trust, and drives case acceptance.

Dr Loven Ganeswaran

Loven is a dentist turned tech founder, co-owning Sunninghill Clinic and leading Chairsyde, the award-winning patient education platform. He’s focused on connecting dentistry with whole-body health and redesigning the patient journey through trust, tech, and care.