How to set your TCOs up for success

📅 Thursday 20th November, 7–7:45pm (Online & Free)

Join Laura Horton, patient experience expert, and Dr Loven Ganeswaran, Chairsyde founder and practising dentist, for a focused 45-minute session on how to build trust, empower your TCOs, and convert more of the right kind of patients.

Save your spot – it’s free to join

Great patient experiences start with trust.

Treatment coordinators (TCOs) play a huge role in creating that trust — translating clinical knowledge into reassurance, clarity, and confidence for patients.

But too often, they’re under-supported or under-used. This webinar is about changing that. In just 45 minutes, Laura and Loven will share how to:

Improve TCO communication skills
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Tap into digital tools to improve the patient journey
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Strengthen teamwork with associates

🎯 Perfect for practice owners and principals ready to level up patient experience.

Save your spot – it’s free to join

Meet your speakers.

Laura Horton

Laura Horton is a trailblazer in patient experience, with nearly three decades in dentistry, starting as a dental nurse and becoming a leading expert in treatment coordination. A GDC-registered DCP and consultant of 17 years, she’s known for her practical training that enhances communication, builds trust, and drives case acceptance.

Dr Loven Ganeswaran

Loven is a dentist turned tech founder, co-owning Sunninghill Clinic and leading Chairsyde, the award-winning patient education platform. He’s focused on connecting dentistry with whole-body health and redesigning the patient journey through trust, tech, and care.