We meet all required standards for data security. All data is encrypted, and we conduct regular penetration testing to ensure that our system is secure. We also have cyber security credentials and hire experts to attempt to hack into our database, ensuring the highest level of security.
We store your data based in your practice’s geographic location using Amazon Web Services cloud servers, meeting ISO 27001, ISO 27017, ISO 27018 and ISO 9001 regulations. Your transcription notes are stored securely for 11 years and accessible at any time.
Yes! Chairsyde integrates with Dentally and SOE Exact, allowing it to live as a widget within your PMS without any loss of function. It pulls your patient’s name and email directly from your PMS. If you're using a different PMS, it's not a problem as Chairsyde is cloud-based so can be easily accessed on a separate browser.
A practice plan covers up to 5 dentists or clinicians with full access to Chairsyde. If you have more than 5 clinicians, they can access Voice AI free of charge or you can add additional users with a full license for an additional cost per user.
Yes, you can! We can help you upload and configure your own templates, following the FGDP guidelines. We’ll work with you to ensure that your notes template captures everything you need.
Yes, we recommend using a lapel microphone to capture your conversations as clearly as possible. We recommend the RODE lapel mic, plus a USB to USB-C charging cable to charge it from your computer.
No. As we’re not recording any audio, only transcribing it, that means no audio files are stored on our system, maintaining GDPR compliance. If patients ask, you can let them know that you’re simply transcribing the conversation. If a patient is uncomfortable, you can use Chairsyde as a dictation tool after your consultation instead.
Yes, you can review your generated notes after your consultations and make edits as required.
We cover a wide range of conditions, including general dentistry, implants, orthodontics, and cosmetic dentistry. Our library is updated weekly. If there's something specific you’d like to see, feel free to send us a request!
No, we offer a monthly rolling contract, so you're never locked in.
Yes, you can! Chairsyde is available for individual purchase, however, a practice license offers the best value.
You’ll have access to our LMS (learning management system) from the moment you sign up. You'll also be onboarded with a one-to-one online training session with a Chairsyde Clinical Workflow Specialist. All your training sessions are CPD-certifiable.
We offer priority WhatsApp support for all practice accounts, with responses guaranteed on the same day (if received within business hours). Our support is ongoing and unlimited, so you’ll always have access to help when you need it. You'll also get ongoing support from your Customer Success Manager.
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